About Us

The Assaulted Women's Helpline provides a 24-hour crisis line for women. It allows women to reach out for help, assured of their anonymity and confidentiality.

A telephone counsellor provides immediate crisis counselling, safety planning, as well as referrals to local agencies and support for the ongoing struggle to name and act against abuse. Counsellors never meet clients face to face as this is a telephone service only.

Counsellors use a supportive approach that encourages women to look at their needs, and make their own informed decisions.

Our helpline seeks to improve barriers to service for immigrant and refugee women, women living with disAbilities, Aboriginal women, lesbians, bi-sexual women, trans-gendered women and women of colour by referrals to culturally, linguistically, and “community appropriate” agencies. Service is provided in up to 154 languages. Deaf and hard of hearing women are served through the TTY line. Do you live with violence now? Have you ever lived with violence? If you have, we can help you... Call our Helpline now!

return to top